Customer Service 6th edition

ISBN:0133056252

ISBN13:9780133056259

Publisher:Pearson

Authors:Paul R. Timm, Paul Timm

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Customer Service Description

Customer Service 6 Edition Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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