University of South Florida Textbooks > Cases in Human Resource Management in Hospitality

Cases in Human Resource Management in Hospitality 1th edition

ISBN:0131119834

ISBN13:9780131119833

Publisher:Prentice Hall

Authors:Shirley A. Gilmore, Shirley Gilmore

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Cases in Human Resource Management in Hospitality Description

This casebook provides users with a comprehensive set of cases in human resource management for many segments of the hospitality industry. As each case unfolds, human resource issues managers must face are addressed. Through active involvement in discussion, readers assume the roles of working managers to identify problems, determine pertinent information, appraise alternatives, and develop realistic solutions, therefore enhancing their critical thinking and communication skills necessary to be successful managers. Leadership problems/absent owners; Selecting employees/managers; Ethics; Cultural/ethnic diversity; Discrimination charges/sexual harassment; Orientation/training/evaluation/compensation; Terminating employees; Downsizing labor force; Unionized operations. A valuable handbook or reference for human resource managers, general managers, and trainers of employees who manage others.

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