MyUSF, OASIS issues continue to plague students
USF Information Technology (IT) is working to solve two separate problems with new software, one associated with OASIS and the other with the new MyUSF portal.
Associate Vice President of IT George Ellis said the problems with OASIS are due to high-traffic from students who are registering for classes. He said the issue is the result of a software update on the website that was made in September.
“The biggest issue for the last couple of days, particularly on Monday and then at 12:35 p.m. (on Wednesday), has been the OASIS access for registration,” he said. “The portal itself is OK. It’s the access to OASIS where we’re having problems.”
Ellis said the problems stem from the software provided by SunGard Higher Education, the maker of OASIS.
Though IT made some technical fixes Monday, they also spoke to representatives of the company late Wednesday for help diagnosing the problem. Both sides are looking at the problems carefully and are running tests, Ellis said.
The online fee assessment section of OASIS has been the biggest problem, Ellis said, so IT has taken that feature out until this morning, temporarily allowing the website to run properly.
Ian Stone, a senior majoring in criminology, found the OASIS problems frustrating.
“I submitted my registration, and it took a really long time to reload,” Stone said. “After a while, my registration had gone through, but it didn’t notify me. It’s annoying.”
Similarly, Gerrad Carson, a junior majoring in criminology and mass communications, said he was concerned about the problems.
“It was working fine before, but once the time for the first registration came it got really slow,” he said. “It took me 25 to 30 minutes to register for three classes.”
Ellis said it is not unusual to have difficulties with new systems.
“We understand the critical nature of the problem,” Ellis said. “Nothing is more important to us than getting this fixed.”
In addition to the problem with OASIS, students have also encountered problems with MyUSF.
“The issue some students may be seeing is that, if they are in a session and the session timeout expires, then when they try to get back in there is a ‘looping’ problem,” Ellis said.
He said the looping problem occurs when a user accesses MyUSF, closes the page without logging out and tries to return to it, preventing it from loading properly. Anyone experiencing the problem can solve it by closing their browser and re-opening it.
Ellis said Microsoft, which allowed USF to use it’s software to create the site, considers finding a permanent fix for the problem a top priority, and IT expects both programs to run smoothly soon.
More Stories
USF student court rules candidates didn’t intimidate voters
Students might have noticed that the official announcement for the Student Government (SG) presidential elections for the upcoming term was delayed. Here’s a look at what slowed down the process. Suryakanth Prasad Gottipati and Sumit Subhash Jadhav won the election with 1,702 votes. However, Alexa Matos and Rithvik Lee Pack, presidential candidates and runner-ups, filed […]
Trouble following USF divestment debate updates? Here’s what to know.
Since last fall, a group of USF students have been calling for the university to divest. With months of protests and news, here’s a breakdown of the divestment movement. Related: USF student leaders narrowly pass divestment measure On Oct. 7, a designated terrorist group, known as Hamas, launched an attack on Israel, according to a […]
USF ditched its trademark green regalia. Are students digging it?
With commencement around the corner, seniors are sizing up the newly redesigned caps and gowns they’ll don next week. But does the new regalia get the Bulls’ approval? Students can’t agree. Last fall, USF replaced its signature green regalia with a black cap and gown with green accents. The placement of university seals on the […]
Recording in USF’s MSC isn’t allowed. Here’s how you can get approval.
Students from various majors are starting to record their last video projects for their classes as finals week approaches. It’s all fun and games until students are prohibited from recording in one of the most iconic USF buildings — the Marshall Student Center (MSC). However, Althea Johnson, a USF spokesperson, said recording isn’t entirely prohibited […]
USF admin’s response to suicides unclear. What we know so far.
USF’s administration will not say who or how it will prevent future suicides on campus a month after a student leapt from an upper floor balcony of the Interdisciplinary Science Building – the third suicide since fall 2022. The Oracle has asked repeatedly about which USF administrators are overseeing suicide prevention initiatives and how the […]
USF SG leaders look back on campaign accomplishments while on non-speaking terms
Student body president Cesar Esmeraldi and vice president Elizabeth Volmy reached nearly every campaign goal during their term. The one thing that didn’t persevere was their unity. The pair ended their tenure reflecting on it from separate rooms. “We’ve had a great year,” Esmeraldi said. “I’m very happy with everything we’ve built. But because of […]